Error messages · Docs

Look up the message you saw. If yours isn't here, contact support and paste the exact text.

While creating or syncing captions#

Message	What to do
`Failed to add Brevidy Captions effect (…)` or `Restart Premiere Pro to finish`	Restart Premiere once. See "Failed to add Brevidy Captions effect"
`The caption layer isn't over any audio Brevidy can transcribe.` or `Some audio wasn't captioned`	Unmute, enable or relink the audio. See Why wasn't this audio captioned?
`No speech was found in the audio under the caption layer.`	Drag the layer over dialogue. See A section with speech came out empty
`Transcription is taking longer than expected.`	Keep waiting. Long sequences take a few minutes
`Transcription timed out after … minutes.`	Check your connection, then click `Sync` or `Retry`
`The exported audio was empty …`, `Premiere couldn't export the audio …` or `The uploaded file is empty or corrupted.`	Relink offline media (`Link Media…`), check the clips play, and try again
`Caption layer not found on the timeline.` or `Drag the caption layer to cover the part you want captioned.`	Click `Cancel`, start again from `Captions`, and drag the layer over the part you want. See Create captions
`The captions on the timeline were created with an older version of Brevidy …`	Upgrade them to 2.0 captions

Request failed with status code#

A notice like 1 clip wasn't transcribed with Request failed with status code 504 means Brevidy's server was busy or had a problem (500, 502, 503, 504, 429). It isn't caused by your project, and failed jobs don't use minutes. The rest of your captions are in place.

Wait a minute.
Click Retry on the notice, or Sync. Only the failed clips are transcribed again.
Still failing? Update Brevidy, then contact support with the text from Copy diagnostics.

When you start or update Brevidy#

Message	What to do
`Unsupported Version`	Update to Premiere Pro 2024 or later from the Creative Cloud desktop app
`Initialization Error` / `Failed to initialize application`	Quit and reopen Premiere. If it happens again, rerun the installer from your dashboard
`Couldn't reach Brevidy`	Check your connection, then click `Retry`. You stay signed in
`Device authorization required`	Click `Manage devices` and deactivate a computer. See Devices and signing in
`Update failed`	Click `Download Update`, quit Premiere and run the installer
`Update successful!`	Quit Premiere completely and reopen it

Minutes, trials and plans#

Message	What to do
`You are out of captioning minutes.`	Upgrade or wait for your plan to renew. See How minutes are counted
`Your team is out of captioning minutes.`	Click `Upgrade to Team Pro`, or wait for the renewal. See Team plans
`Ask your team admin to upgrade.`	Ask your team admin. The team is out of minutes or its plan lacks this feature
`Keep captioning with a free trial`	You've used your free sample. Click `Start my free trial`
`Your free sample covers up to 10 minutes`	Shorten the caption layer to 10 minutes or start a trial
`This device has already used Brevidy free samples.`	Start a trial or choose a plan. The free sample is once per computer
`Your duration is too long (… minutes).`	Trim the range: AutoCut takes up to 120 minutes, AutoCrop up to 8