Cancel, pause and invoices

Manage your personal plan on your account page at brevidy.pro. Team admins, see Team plans.

Cancel your plan or trial#

1. Go to brevidy.pro/dashboard/account.
2. Under Billing, click Cancel plan.
3. Pick a reason and click Continue.
4. If Brevidy offers a pause, a lower plan or monthly billing, choose it, or click No thanks.
5. Click Cancel plan to confirm.

You keep your plan and minutes until the paid period ends. A cancelled trial isn't charged.

Manage Billing and Fix payment in Stripe have no cancel option. Use Cancel plan.

Changed your mind? Before the end date, click Keep plan on your account page, or in the panel click your account picture, the Cancels <date> · Undo chip, then Keep my plan.

Pause instead of cancelling#

When you cancel a paid monthly Captioner or Producer plan with the reason Not using it currently or Too expensive, Brevidy can offer a pause of 1 to 3 months, for example Pause for 2 months.

• The pause starts at the end of the month you've paid for. While paused, you aren't charged and the panel works like the Free plan.
• Billing restarts on its own when the pause ends.
• Once every 12 months. Not offered during a trial, on yearly plans, or with a running discount.

To resume early, click your account picture, the Paused · Resume chip, then Resume Captioner or Resume Producer. You're charged for a new month that day.

Switch between monthly and yearly#

Monthly to yearly: on your account page, click Switch to yearly, then Switch to yearly on <date>. The yearly price is charged when your paid month (or trial) ends.

Yearly to monthly: there's no button. Click Cancel plan, pick a reason, then click Switch to monthly under Pay monthly instead. Monthly billing starts when your paid year ends.

Find invoices and receipts#

On your account page, scroll to Invoices in the Billing card and click View. To update your card or billing details, click Manage Billing.

If a payment fails#

Click the Payment issue chip at the top of the panel, then Fix payment in Stripe, and update your card.

Good to know#

• Refunds aren't self-serve. Contact support and say which charge.
• Want your account deleted? Contact support.
• Paying by invoice or purchase order is for Enterprise plans. See brevidy.pro/enterprise.