Common Issues

Font Rendering Issues

If you notice that certain characters in your captions appear in different fonts than what you selected, this can happen when After Effects encounters a known bug with font caching and text rendering.

Symptoms

• Some characters appear in a different font than what you selected
• Font changes appear random and inconsistent
• Changes to font settings don't apply to all characters

Solution

To fix this issue, you'll need to clear Premiere Pro's media cache:

• Open Premiere Pro
• Go to File > Close All Projects
• At the Premiere Pro home screen, go to the Premiere Pro menu (Mac) or Edit menu (Windows)
• Select Preferences > Media Cache
• Click Remove Media Cache Files Delete
• Select Delete All Media Cache Files
• Click OK to confirm
• Premeire Pro will restart and the issue should be fixed.